Frequently Asked Questions

To book a car, you must:

• Be at least 21 years old (25 for certain luxury models)
• Hold a current, non-temporary driver’s license
• Have a text-enabled mobile phone
• Meet the auto insurance score benchmark

Additional Requirements:

• If you have a non-US license and want to book a trip in the US, you must also have a valid passport.
• If you’re under 25, you may be subject to a small young driver charge.

We accept most domestic and international credit cards issued by major financial institutions, including:

• American Express, Visa, Mastercard, and Discover
• Debit cards with a Visa or Mastercard logo linked to a checking account
• Apple Pay and Google Pay (on mobile devices in the US)

We do NOT accept:

• Cash, checks, or prepaid cards
• Reloadable debit cards (e.g., Simple, Chase Liquid, EDD debit cards)
• Temporary bank cards or cards not linked to a bank account

If booking in a country other than your home country, notify your bank or credit card company about the charge to avoid declined transactions.

Only approved drivers may operate the rental vehicle. To add an additional driver:

• Book your trip.
• Select additional driver(s) on checkout.

Important Notes:

• The primary driver must be present at pickup and drop-off.
• The primary driver is financially responsible for the trip.
• Only approved additional drivers may operate the vehicle.

Don’t forget: Bring your permanent driver’s license—you cannot pick up the car without it!

In some cases, we may not be available to meet you in person. This is normal, and remote key exchanges are available for your convenience.

Before You Drive:

• Thoroughly inspect the car and take pictures before starting your trip.
• You are responsible for returning the car in the same condition as when rented.

Book with confidence and enjoy your trip!